New Medicine Service (NMS) in Stoke-on-Trent
Starting a new medication? We provide free NHS support to help you get the best from your treatment.
What is the New Medicine Service?
The New Medicine Service (NMS) is a free NHS programme that supports patients who have been prescribed a new medication for a long-term condition. Starting a new medicine can be confusing, and many people have questions or experience side effects that make them want to stop taking it.
At Derby Street Pharmacy, our pharmacists provide one-to-one consultations at key points during the first few weeks of your new treatment. We help you understand how your medicine works, manage any side effects, and make sure you are getting the full benefit.
This service is completely free and does not require a separate appointment with your GP.
How It Works
First Prescription
When you collect your new medication, our pharmacist will have an initial conversation about your treatment.
Follow-Up Check
After 7 to 14 days, we contact you to see how things are going and address any concerns.
Final Review
At around 3 to 4 weeks, we review your progress and make sure your treatment plan is working well.
Benefits
- Completely free on the NHS
- One-to-one support from a qualified pharmacist
- Help understanding how your new medication works
- Advice on managing side effects
- Improved confidence in taking your medicine correctly
- Better health outcomes through proper adherence
- No GP appointment needed
- Follow-ups by phone or in person at a time that suits you
Conditions Covered by NMS
The NMS covers new prescriptions for the following condition groups:
Frequently Asked Questions
How do I sign up for the New Medicine Service?
When you collect a new prescription that qualifies for NMS, our pharmacist will offer to enrol you. You can also ask us about the service at any time. There is no form to fill in and no referral needed.
Do I have to come into the pharmacy for every appointment?
No. The initial conversation happens when you collect your prescription, but follow-up consultations can be done by phone if that is more convenient for you.
What if I want to stop taking my new medicine?
Speak to our pharmacist before stopping. Many side effects settle down after a few weeks, and we may be able to suggest ways to manage them. If a change is needed, we can liaise with your GP to find an alternative.
Is this service really free?
Yes. The New Medicine Service is fully funded by the NHS. There is no charge to you regardless of your prescription exemption status.